Root cause summary: a security upgrade impacted the usage of SCI credentials. Actions taken: - The SCI Connector is now compatible with the security upgrade. - We have added additional automated tests to prevent similar issues in the future. - Order responses which failed during the incident are successfully resent to Isah ERP systems.
We sincerely apologize for any inconvenience this incident may have caused. If you continue to experience any issues, please contact support@tradecloud1.com immediately.
Posted Feb 04, 2026 - 13:46 CET
Monitoring
We have implemented a fix for the SCI Connector and are now monitoring the recovery.
What we fixed: the SCI connector can send order responses, like confirmations, to Isah ERP systems again. Current impact: order responses during the incident are delayed and will be resend within 2 hours. Next Update: Within 60 minutes or once fully resolved.
Posted Feb 04, 2026 - 12:06 CET
Identified
We have identified the root cause of the SCI Connector order response degradation.
Root cause summary: a security upgrade impacted the usage of SCI credentials. Current impact: SCI connector cannot send order responses like confirmations to Isah ERP systems. Affected components: SCI connector Estimated Time to Resolution: 1 hour Next Update: Within 60 minutes or upon significant progress.
We appreciate your patience as we work to resolve this issue.
Posted Feb 04, 2026 - 11:27 CET
Investigating
We are aware of an issue affecting the SCI connector. We understand the impact this has on your operations, and our team is actively investigating.
Current impact: SCI connector cannot send order responses like confirmations to Isah ERP systems. Affected components: SCI connector Next update: Within 60 minutes or as soon as we have more information.