Tradecloud1 Status

All Systems Operational

Portal Operational

API v1 Operational

Connectors Operational

CSV File Connectors Operational

CSV FTP Connector Operational

Edifact FTP Connector Operational

eMagiz ERP Connectors Operational

Exact Globe Connectors Operational

SAP IDoc FTP Connnector Operational

SAP Webservices Connector Operational

Webhook Connector Operational

Services Operational

Company Services Operational

Connection Services Operational

Order Services Operational

User Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Response Time

Fetching

API Uptime

Fetching

Past Incidents

Aug 25, 2019

No incidents reported today.

Aug 24, 2019

No incidents reported.

Aug 23, 2019

Data Center Networking Issues

Postmortem - Read details
Aug 23, 16:26 CEST

Resolved - Our data center provider has resolved the networking issues and all systems are operating normally.
Aug 23, 16:05 CEST

Update - Our data center provider has resolved the networking issues and all systems are operating normally.
Aug 23, 16:04 CEST

Monitoring - Issue localised and services are back
https://status.digitalocean.com/incidents/643z60hmjhrb
Aug 22, 17:21 CEST

Update - We are continuing to work on a fix for this issue.
Aug 22, 13:39 CEST

Identified - Our data center provider has identified data center networking issues.
https://status.digitalocean.com/incidents/643z60hmjhrb
Portal, API and connectors are affected.
Aug 22, 13:27 CEST

Aug 22, 2019

Datacenter Infrastructure Migration

Completed - The scheduled maintenance has been completed.
Aug 22, 17:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
https://status.packet.com/incidents/f4xcqyhcjsl8
Aug 22, 09:00 CEST

Update - We will be undergoing scheduled maintenance during this time.
Aug 22, 06:43 CEST

Scheduled - Today at 09:00 CEST our datacenter provider will migrate some infrastructure to a new availability zone within the same datacenter. This is being done to improve the performance and reliability of server infrastructure. https://status.packet.com/incidents/f4xcqyhcjsl8

Datacenter provider sent maintenance details with short notice and was not able to re-schedule this maintenance out of working hours on our request.

Portal, API and most connectors will not be affected as they are hosted in another datacenter. SAP and Webhook Connectors may be affected during this 8 hour window, though event window is large to allow for any additional work needed to restore services in the event of an issue.
Aug 22, 06:43 CEST

Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

Message Cluster maintenance

Completed - The scheduled maintenance has been completed.
Aug 14, 21:16 CEST

Verifying - Verification is currently underway for the maintenance items.
Aug 14, 21:09 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 21:01 CEST

Scheduled - During this window we will be migrating our production message cluster to a new data center.
Aug 13, 13:48 CEST

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.